Rental Questions? We’ve Got Answers.
If you’re a homeowner, renter, or investor here in Charlotte, you probably have some questions about what we do at Henderson Properties. We’ve been proudly assisting individuals across the Queen City and nearby communities since 1990, and we genuinely enjoy making the real estate journey smoother and more enjoyable for everyone.
Below, we’ve put together answers to the questions we hear most often. And if there’s something else you’d like to know, please don’t hesitate to give us a call. We’re local, we’re friendly, and we’re here to help.
1. What kind of services do you offer?
We are more than merely a property management firm; we are a complete real estate team equipped to manage nearly all aspects of property administration. This includes responsibilities such as leasing, resident screening, maintenance services (including emergency repairs available 24/7), rental property management, real estate transactions, and support for investors.
And if you’re a renter looking for your next place to call home, we can help you find it, too.
2. What areas around Charlotte do you serve?
We’re proud to call Charlotte home, and we serve just about every corner of the metro area. That includes places like Concord, Matthews, Huntersville, Mint Hill, Gastonia, Indian Trail, and more.
We also manage properties in popular neighborhoods like Ballantyne, NoDa, South End, and Uptown. If you’re just over the border in South Carolina, we work with clients in Fort Mill and Rock Hill as well. We even have rental properties as far as Mooresville, Hickory, and Monroe. Basically, if it’s within two hours of Charlotte, chances are we’re already there.
3. What makes Henderson Properties different?
We’ve been proudly family-owned and operated for many years, and that personal touch means a lot to us and our clients. What truly makes us special is the convenience of offering so much all under one roof.
We manage properties, handle repairs in-house, help people buy and sell homes, and guide investors every step of the way. You won’t have to juggle a bunch of different vendors or platforms. We make it simple, efficient, and personal.
4. How do you screen residents?
Carefully. We use a detailed screening process that includes background checks, credit reports, employment verification, and rental history. We know your property is an important investment, and our goal is to find respectful, responsible tenants who will treat your home with care and pay on time.
It’s a process we’ve refined over decades, and it works.
5. Do you offer 24/7 emergency maintenance?
Yes, we do—and it’s one of the things our clients love most. When something goes wrong at 2 a.m., your tenants aren’t calling you… they’re calling us.
We’ve got a dedicated in-house maintenance team that can handle everything from small repairs to urgent emergencies. You can rest easy knowing help is just a phone call away, day or night.
6. Can you help me buy or sell a home?
Absolutely. In addition to property management, we’re also a licensed real estate brokerage. Whether you’re buying your first home, selling a rental, or looking to invest in another property, our team of experienced Realtors will walk you through the process from beginning to end.
We know the Charlotte market inside and out, and we’re happy to help you make smart, confident moves.
7. Do you work with real estate investors?
All the time. We’ve got an entire division dedicated to investment properties. We can help you identify high-potential homes, coordinate any needed renovations, manage the property once it’s ready, and even help you sell when the time is right.
If you want a hands-off investment experience with trusted local experts by your side, we’re your people.
8. How much does property management cost?
It depends on what you need. We offer flexible packages for leasing-only services, full-service property management, and renovation coordination.
We don’t believe in one-size-fits-all pricing, so if you’d like a clear, no-pressure quote, we’d be happy to give you a free rental analysis and walk through your options.
9. What online tools do you offer for owners and tenants?
We’ve made managing property as easy as possible with our online portals. Owners can log in at any time to view financial reports, track maintenance requests, and monitor performance.
Residents can pay rent, submit service requests, and view lease documents with just a few clicks. Everything’s designed to be smooth, secure, and accessible from anywhere.
10. I’m interested… How do I get started?
We make it simple. Just reach out through our website or give us a call. We’ll set up a quick consultation to answer your questions and provide a rental market analysis if you’re considering renting out your property. From there, we’ll take care of the rest so you can enjoy the benefits without the stress.
Still Have Questions?
That’s what we’re here for. Whether you’re ready to get started or just exploring your options, our friendly local team is always happy to chat.
Reach out to our team or request a property management proposal, and let us know how we can help you with your next move in Charlotte or the surrounding area.