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Maintenance Service Request

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Thank you for requesting maintenance services with Henderson Properties! Requests are processed in the order of receipt. For emergency requests outside of business hours, call 704-535-1122 and follow the prompts for emergency maintenance. What is an emergency request? Click here to learn.

All fields must be completed for the form to submit properly. If an item does not apply or is not available, put N/A.

Step 1 of 3

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Who am I?
Choose One*
- I am a tenant in a rental property managed by Henderson Properties.
- I am a homeowner in a Community/Home Owners Association (HOA) managed by Henderson Properties.
- I am a private homeowner who would like to request maintenance or renovations.
- I am a Henderson Properties Employee.

Homeowner Type*
- Service issue is the responsibility of the HOA - such as exterior issues, common area issues, etc.
- Service issue is my financial responsibility - such as private home issues, interior issues, etc.
Request Type*
- HOA Maintenance Request or Supply Order
- Rental Property Maintenance Request
- Henderson Properties Office Maintenance Request
Employee Access Code*

I am a tenant in a rental property managed by Henderson Properties.
I am a homeowner in a Community/Homeowners Association (HOA) managed by Henderson Properties. – HOA Responsibility
I am a homeowner in a Community/Homeowners Association (HOA) managed by Henderson Properties. – Homeowner Responsibility
I am a private homeowner who would like to request maintenance or renovations.
HP Employee - HOA Maintenance Request or Supply Order
HP Employee - Rental Property Maintenance Request
HP Employee - HP Office Maintenance Request
Financial Responsibility*
- I agree that I am responsible for payment for the services requested.
Name*
Phone*
Email*

An email confirmation will be sent to this email address.
Rental Address*
Please verify your full address in "Location of Service" section below.
Rental Property Manager Email*

An email confirmation will be sent to this email address.
Name of Community/Homeowners Association (HOA)*
Community Association Manager Email*

An email confirmation will be sent to this email address.
Occupant/Tenant/Location of Service
Location of Service
Tenant Name*
Tenant Phone*
Tenant Email*

An email confirmation will be sent to this email address.
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Type of Home*
- Single Family
- Townhouse
- Condominium
- Other
Please note any lockbox codes or access issues to ensure we are able to process your work request.
Service Issue
If this is a Supply Order, enter "Supply Order" in the next field.
What is the issue?*
If this is a Supply Order, enter what supplies to order and where to deliver or install them, in the next field.
Description of work that needs to be done*
Water leaks: When does the leak occur?
We MUST know when the leak occurs (i.e. when it rains, toilet flushes, shower runs, etc.)
Where exactly is this issue located?*
(i.e. upstairs bathroom, downstairs, front yard, attic, roof, etc.)
Is a ladder needed?*
Number of stories where work will be done (especially roof and shutter issues)
ATTACH PHOTOS HERE
(Please attach photos of the problem area. Photos help us process work orders faster.)
Drop files here or

Accepted file types: jpg, jpeg, png.
ATTACH PHOTOS HERE
(Please attach photos of the problem area. Photos help us process work orders faster.)
Drop files here or

Accepted file types: jpg, jpeg, png, pdf.
How did you hear about us?*
TERMS AND CONDITIONS*
- I accept the following terms and conditions
- 1. Pets will be properly contained during all service calls.
- 2. Henderson Properties will not enter the property with unattended occupants under the age of 18.
- 3. Alarm systems will be deactivated during the scheduled service time.
- 4. Rental Properties – the tenant will be financially responsible for damage caused by the tenant.

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3030 Latrobe Drive, Charlotte, NC 28211 | Phone: 704.535.1122 | Fax: 704.569.9669
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