Tenant Information


Our staff strives to provide to you, our Tenants, the most comfortable and positive rental experience by extending prompt customer service, excellent home maintenance, and expertise for all of your rental needs.

To access the Tenant Portal, click here! You can view your account and pay rent through the portal.

For assistance using the tenant portal, view Tenant Portal Directions.


Who to Contact about Your Rental?


How to Request Maintenance

Submit a maintenance repair request online using the Tenant Portal https://henpro.twa.rentmanager.com/

For emergencies, call 704-535-1122 and our automated phone system will direct you to Maintenance. After hours, a live person will answer the emergency maintenance option and determine if a true emergency or if it can be scheduled during regular business hours.

To follow up with an existing maintenance request, call 704-535-1122 ext. 226


How to Pay Rent


Moving to a Different Rental

We understand that home needs change- perhaps a smaller or larger place would work better now, or one in a different location. Consider transferring to another Henderson Properties rental at the end of your lease term. Contact Rentals@HendersonProperties.com to let us know you are considering this and what steps to take next.

For leasing information and rental criteria, click here or view our Available Rentals online. Reach out to us at ApplicantScreening@HendersonProperties.com if you have additional questions.


Interested in Purchasing a Home?

Contact one of our neighborhood real estate experts today to help you make the transition to home ownership! Email Sales@HendersonProperties.com or call 704-535-1122 x 256. Click here for the Henderson Properties REALTORS® website.


Quick Access Links

Utility Company Phone Numbers
Community Connections
Charlotte Mecklenburg Schools