Community & Association Management

Managing a homeowner's association (HOA) or condominium association (COA) brings many tedious tasks and important considerations. In addition to keeping the community attractive and functional, the Association’s Board of Directors must answer questions from residents; enforce rules of the community, collect HOA assessments and work with outside vendors for audits, maintenance and more. When the Association’s Board of Directors find that those tasks are overwhelming, then it may be time to contact us.

From full-service community management to accounting only options, Boards appreciate the array of offerings to enhance the level of service to residents. Our proven processes, innovative technology, and experienced managers give you the tools to effectively manage your community. Our Community Association Managers (CAMs) work directly with Boards of Directors to provide information they need when they need it. Our customer support team fields general homeowner requests, and our management team and support staff take care of the day-to-day management tasks, so your board is able to focus on other actions necessary to keep the community running smoothly.

Here are some ways we support homeowner and condominium associations.

We are Henderson Association Management, and we are ready to meet your community management needs. To learn more about how we can assist your Community, contact us at 704-970-4155 or email us at HOA@HendersonAssociationManagement.com.

Association Management in Greater Charlotte and Western Carolina
We are pleased to offer our HOA and condominium management services to the greater Charlotte and western North Carolina areas. Click here to read testimonies from our clients:

Henderson Association Management
4.7
Based on 114 reviews
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Charlene
Charlene
15:16 10 Aug 22
My issue started out when I did not receive a response to questions or phone calls were not returned or my request... handled properly. Today I was blessed to have Trisha on the other end of the line. She immediately addressed my problem and reacted quickly. I would have rated Henderson zero stars before speaking with Trisha. She was kind and courteous, took the time to listen and hopefully my issue will be resolved quickly.read more
LH F
LH F
15:16 09 Aug 22
Review update 8.9.2022: I standby my 5star review of Ms Mullinax being courteous and listening to my concerns.BUT, as... far as the management association I have to say a 1 star, or less, for their no concern. It has been a month (or more) and still haven’t had anyone to follow up with me. I understand that I’m not the only homeowner on their list but the courtesy of acknowledging my concern would be great.Kristen Mullinax was very prompt at replying to my concerns and passing it on to proper folks that can take care of them.read more
Travis Rymer
Travis Rymer
12:27 04 Aug 22
After giving a 3 Star rating, I immediately received a sincere response from Henderson asking for an opportunity to... correct my concerns.Soon after that I had an excellent conversation with Mark and he explained they had addressed the communication problems with a change of management. Rolando, the new Community Manager contacted me and I now feel that Henderson in interested in their customer's satisfaction and feedback. Thank you Mark and Rolando.You now have earned my 5 Star rating.read more
sonny nos
sonny nos
14:48 02 Aug 22
Worked with Kristen Mullinax, who is the assistant community manager over at Henderson. She was very responsive when I... requested updates on my home project and was able to get me the letter I needed for my permits on my project. Being responsive and actually picking up the phone is quite the change from the last manager we were dealing with. I hope she stays at Henderson a while!read more
Shenita Sneed
Shenita Sneed
16:09 27 Jul 22
Kristen is the absolute best. She always answers my emails very quickly and she is always willing to help me when I... needed it. If everyone treated their clients the way that Kristen does the world would be a happy place. Kudos to you Kristen for a job well done and I really appreciated all of the things you helped me with. 💜💜🌹🌹read more
Jae Han
Jae Han
19:34 26 Jul 22
Kristen Mullinax is my HOA communication go-to person for the community. She is professional, kind and super helpful on... the questions/issues we may face around the community. Thanks for everything you do and keep up the great work per usual!read more
Andy Montoya
Andy Montoya
16:10 25 Jul 22
Kristen Mullinax was able to resolve some issues I have had for years in a timely manner. She has responded quickly to... my emails and addressed my concerns. Very happy with her.read more
Parker Ward III
Parker Ward III
18:31 22 Jul 22
Henderson is a great company. John communicates well and makes sure everyone is on the same page!
Everett Lacey
Everett Lacey
06:46 14 Jun 22
Henderson Association Management is a property management company that can care less about the properties they manage.... My community is managed by this company and the community is being run down due to lack of responsibilities for maintaining the grounds, and physical properties. Time and time again H.A.M. have been notified in regard to flooding in a parking lot, trash strung around garbage containers, buildings not being maintained, gutters not being cleaned out which causes property water damage to our homes, etc. So, you see, Henderson Association Management Company in my view and the view of other condo owners is a very poor management company that charges a lot of money via the property HOA for lack of services that are leading to reduced quality of life in our community.read more
John Eberhardt
John Eberhardt
18:58 24 May 22
Kristen Mullinax was awesome to work with. Extremely fast response time, took ownership of the issue and completed the... request within a timely manner. Thanks Kristen!read more
J Mack
J Mack
19:37 05 May 22
My experience with Ashley Miller was a little rocky on first encounter via Zoom. However, since having a face to face... recently, Ms. Miller has demonstrated why she is an asset to any association she manages on behalf of Henderson. Her experience and courteous demeanor was very obvious and refreshing after dealing with so many other associates with Henderson. Ms. Miller was prepared, and answered every question and possible problems with ease and control. With her continued guidance, I am even more hopeful, than before, for the future of our community organization.Bravo Zulu Ms. Miller, and thank you for your help.Jamesread more
Christopher Carrothers
Christopher Carrothers
18:13 27 Apr 22
On my phone visit with Henderson Properties in regards to some online issues I was experiencing, Ms. Camille Hines went... over and beyond the call of duty to help me, actually involving two phone calls. She's by far the kindest and most patient associate I've spoken to across the board. Her attentiveness and precise information made my experience so wonderful. To whom it may concern: you have a value added asset and she should be commended for her exemplary and impeccable service.Christopher Carrothersread more
Hannah Sadia
Hannah Sadia
15:29 12 Apr 22
I would like to thank Tiarra for being approachable and helpful always. She have shown a great example of team work.... When she sees that we somehow need help to catch up with our teams email she will not hesitate to offer her help. She will just help us right away and will just tell us once everything is taken care of. She always give this positive vibes at work and she is always willing to show her support and best practices when taking calls and emails. I really appreciate all her help.read more
Vinisha Knight
Vinisha Knight
17:37 07 Apr 22
It was truly a blessing speaking with Camille. As a new home owner I was confused about my home owner association... payments and process. She was so patient, peaceful and knowledgeable. She made the process seamless to set up my account and make the payment all while encouraging me out of my panic state. Customer service at its finest . Thank you so muchread more
Dilip Kumar
Dilip Kumar
21:30 21 Mar 22
After more than one year of back-and-forth email exchanges to have someone from the HOA board to look into my... request... Only one member @Kristen Mullinax was actually looked into my request and responded in timely manner and being able to resolve it professionally. Thank you, Kristen, for looking into my request and addressing them in a timely manner.read more
Mary Clay
Mary Clay
15:04 08 Mar 22
I called the Charlotte Branch for some help because the Rock Hill couldn’t help me. I talked with Trisha, I explained... the situation she knew exactly what to do and I received my information within three working days. Thank you very much for your help and assistance.read more
terri blankenship
terri blankenship
12:11 18 Feb 22
Kathleen is wonderful!!!Has been working with me with Myrtle Square condominiums!! I can’t tell you how much I... appreciate her. Marcus has also been helpful to me during the time that we’ve had Henderson as a HOA!Both of these people are invaluable and again thank you so much,Terriread more
Michael McDuffie
Michael McDuffie
16:56 10 Feb 22
Henderson Association Management reviewed my request for installation of a new fence quickly. They were thorough, and... understanding of the many delays with the supply chain. I look forward to working with them in the months, and years to come!read more
Felicia Rupert
Felicia Rupert
21:09 02 Feb 22
Camille is the best. I was having trouble getting access to my account. Tried numerous times without success. Contacted... Camille at least 4 times. She was very professional and took the time to explain what I was doing wrong. Was able to gain access to my account and get architectural form submitted. Camille is very professional, patient and informative.read more
Steven Williams
Steven Williams
21:22 01 Feb 22
It’s not everyday that you come across professionals like Camille Hines, who genuinely appreciate their client... relationships. Camille took the time to thoroughly handle my concerns, and I immensely appreciate her. A true asset to this organization, and a much needed beacon of light in our world today. Thank You Camille!read more
Stephanie Cavano
Stephanie Cavano
18:18 13 Jan 22
After 1 year & 3 mo. (Sept 2020) of much effort on my part and approval by my HOA Board to receive a refund check it... finally became a reality THANKS TO KRISTEN MULLINAX. Let’s just say by the time I reached Kristen in the New Year..I was not the most pleasant to deal with. She was patient, respectful, professional and efficient. I would like to give her 5 ⭐️ Employee of my day.I am happy to report I finally received credit as of Jan 2022read more
Maria Himongala
Maria Himongala
19:02 28 Dec 21
Mari Alexander has provided an excellent customer service. Her information and instructions are clear and easy to... understand. She is knowledgeable and skilled. She is patient, warm, friendly and incredibly has shown empathy. She is a great asset to the company.read more
Charles Boldt
Charles Boldt
15:03 14 Nov 21
Verla was fantastic! She helped me locate the correct website and showed me how to navigate the site to its full... potential. I was attempting to find our previous year's budget to compare with the new proposed budget. She was very friendly and a joy to talk to.read more
David Washco
David Washco
15:47 03 Nov 21
My family does not live in a house, we live in a home. Built by Ryan Homes and the HOA handled by Henderson... Association Management has been very helpful in helping us to enjoy our home. Henderson has consistently been professional with all of our questions and requests. Thank you for serving my family so well.read more
Jill W. Holmes
Jill W. Holmes
04:08 22 Oct 21
As a POA President, I couldn't be more pleased with the way Henderson Association Management has recently welcomed us... into their fold, and kept us updated and informed throughout the process. The team of folks making sure all is running smoothly on our property has done a great job right out of the gate. I am super impressed with the care the common areas of our buildings and grounds have received. Thank you Henderson Management!read more
Alan Kaufman
Alan Kaufman
16:41 14 Oct 21
I had questions about payments and bank accounts that I needed explained to me. I spoke to a lady named Camille and she... was wonderful! Not only was she extremely knowledgeable, but was very patient and gave me as much time as I needed. Extremely helpful.read more
cameron ungar
cameron ungar
18:21 08 Oct 21
Great HOA management company. Seems we don't hear about the great ones very often. Henderson Association Management is... fantastic. I most often work with John Das. He's very professional & responsive. He's always very positive and incredibly helpful. 5 stars all the way!read more
Mason Blair
Mason Blair
17:12 04 Oct 21
Trisha Colon was extremely helpful and assisted me in an ongoing unresolved matter. Within a few hours of working with... her, she was able to get the right people involved and provided me a favorable resolution. She was very easy to work with and showed great professionalism!read more
Dena E.
Dena E.
02:04 23 Sep 21
John Das is very responsive and so pleasant. I would not hesitate to recommend him! He went above and beyond to be... helpful to our organization!read more
SYLVIA COLBERT
SYLVIA COLBERT
01:38 16 Sep 21
TRISH COLON HAS BEEN SUCH A BLESSING. I HAVE HAD THE PLEASURE OF HER ASSISTING ME IN REGARDS TO A MONEY ORDER FOR AN ... HOA PAYMENT THAT WAS LOST IN THE MAIL- SHE WORKED TIRELESSLY WITH ME UNTIL THIS WAS RESOLVED. SHE TOOK MY ISSUE BEFORE THE BOARD TO HAVE ALL LATE FEES WAIVED ; AS SHE REALIZED IT WAS NO FAULT OF MY OWN IN REGARDS TO THE LOST PAYMENT WHICH FINALLY SHOWED UP A MONTH LATER AND THE MONEY ORDER BOUNCED DUE TO A STOP PAYMENT BEING PLACED ON IT. SHE ONCE AGAIN WORKED WITH ME TO GET THOSE FEES WAIVED. RECENTLY SHE HAS PROVIDED ME WITH INFORMATION REGARDING MY EXTERIOR GARAGE DOOR WHICH WILL NEEDS SOME REPAIRS AND PAINTING AND THIS WAS LESS THAN 24 HRS TURNAROUND TIME. TRISH IS AN ASSET TO THIS MANAGEMENT TEAM AND SHE TRULY IS MAKING A DIFFERENCE. SHE IS NO DOUBT A TREND SETTER AND A CHANGE AGENT. I LOOK FORWARD TO COLLABORATING AND WORKING WITH HER IN THE NEAR FUTURE, TRISH IS THE BEST!read more
Marlene Kaliser
Marlene Kaliser
15:53 25 Aug 21
Kristen Mullinax is my go-to at Henderson for any questions concerning the management of our community. She deserves a... medal for excellence in customer service and support. Kristen literally knows everything and if she doesn’t know, she will go the extra mile to assist/resolve a situation. In this day and age, you won’t find many people who are as dedicated. Not to mention - Kristen is as kind as she is professional. We appreciate her!read more
Brad Honnold
Brad Honnold
15:12 20 Aug 21
Kristen Mullinax helped me quickly resolve my issue with our community manager. She responded to all my emails... professionally and with courtesy. She quickly forwarded all my information to the board and communicated to me that everything had been resolved. I note that in the past, Kristen has also jumped on my request for help when my clubhouse and pool fob was not working. I appreciate her responsiveness.read more
Steve Yeager
Steve Yeager
16:13 15 Jul 21
I have had multiple issues with my neighbor who does not respect the rules of the Homeowners Association and feels they... can ignore them and do what they want. In doing this it brings down the quality living in this community. People want to live in a well kept community. I am very happy with the quick response and resolution from Henderson to the problems I had. Keep up the great work!read more
Anne Lucey
Anne Lucey
13:54 12 Jul 21
Here is the main reason why Henderson merits a 5-star rating: Fred Holtkamp. Fred is responsive and helpful and... professional. His knowledge of the property is amazing and really critical to owners, especially to newbies like me. I love Sweetgrass. And Fred’s oversight of the property has only enhanced my opinion that I have chosen a terrific place to build and live. Thank you!read more
Ann Scott
Ann Scott
23:08 30 Jun 21
Trisha Colon has always assisted me with any questions or concerns and promptly responds back. She is very... professional, efficient and patient!read more
Christine Gilbride
Christine Gilbride
13:42 15 Jun 21
We hear so many unkind stories about people these days. I thought it was important to recognize Dreia at Henderson... Properties. Very responsive, professional and took the time to listen to my inquiries and I greatly appreciate it.read more
Sean Masterson
Sean Masterson
16:03 09 Jun 21
I wanted to share my experience with Kristen Mullinax at Henderson Association Management. She was extremely... responsive to my inquiries and provided a valuable service. Kristen was quickly able to resolve an issue and and provided me peace of mind with my property. Thank you Kristen and the Henderson Team!read more
Chris Allen
Chris Allen
18:18 07 May 21
Kristin Mullinax has been extremely helpful with our move. She answers our questions right away and actually does what... she says she's going to do. It's been wonderful working with her.read more
Donna Recckio
Donna Recckio
19:04 29 Apr 21
Thank you Henderson Properties at Atwater landing in Mooresville NC for always being so responsive and providing... excellent customer service. It’s been a wonderful experience.read more
Greg Roth
Greg Roth
18:38 29 Apr 21
John Das is such a pleasure to work with. He conducts himself professionally and goes out of his way to assist you... with any questions that you may have. I highly recommend Him.read more
Beth Pelchat
Beth Pelchat
13:50 29 Apr 21
John did a really good job helping out a small HOA. He was very professional & responsive to our needs. I would... highly recommend his services.read more
Jenny Osipov
Jenny Osipov
14:05 15 Apr 21
Kristen Fields with henderson properties is amazing. we have worked with kristen for a while and she is on top of... things, gets things done quickly and is a pleasure to work with. If you get a chance, work with Kristen, you wont be disappointed.read more
carlos torres jr
carlos torres jr
13:09 26 Mar 21
I WOULD LIKE TO COMMEND STEPHANIE BROWN FOR HER DILIGENCE, PROMPTNESS, ATTENTION TO DETAIL, AND PROFESSIONALISM WHILE... HANDLING SEVERAL ARC REQUESTS I HAD SUBMITTED. SHE REPLIED BACK TO EVERY EMAIL AND PROVIDED ME WITH UPDATES AS I WAITED FOR A STATUS. SHE ALSO FOLLOWED WITH A PHONE CALL YESTERDAY AND AN EMAIL THIS MORNING INFORMING ME THAT THE ARC REQUESTS WERE FINALIZED. I LOOK FORWARD TO WORKING WITH STEPHANIE BROWN IN THE FUTURE.read more
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