How the Henderson Properties Maintenance Team Protects Your Rental Home

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How the Henderson Properties Maintenance Team Protects Your Rental Home

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Protect Your Rental

While all homeowners hope to avoid maintenance expenses, some are needed to prevent higher costs, and others are seemingly unavoidable. Regular property maintenance saves your property from being prone to heavy damages caused by deferred maintenance or unknowing oversight. Small, neglected repairs may become costly over time if ignored. The Henderson Properties in-house Maintenance team is here to support all of our homeowners in identifying the best ways to protect your investment and your bottom line. We are here to help you avoid all kinds of hassle!

Property maintenance can be broken down into four main categories: Routine, Preventative, Corrective, and Value-Add. Henderson Properties is equipped to handle each form of maintenance that could be needed at your rental.

1) Routine Maintenance:

This includes work performed at regular intervals, typically done weekly, bi-weekly, monthly, daily, or annually. In addition, our technicians and network of trusted vendors typically offer seasonal promotions at substantial discounts, available exclusively to our homeowners. We offer power washing services, HVAC inspections, tune-ups, gutter cleaning, and even lawn aeration!

2) Preventive Maintenance:

This is perhaps the most overlooked form of maintenance, as many folks (understandably) try to avoid spending money on items that might not yet require attention. However, these items can lead to costly repairs or replacements if left untouched. Therefore, we recommend evaluating appliances (HVAC and water heaters!), roofing, plumbing, and pest prevention on all rental properties. We do our best to address many of these at the tenant level, typically requiring quarterly filter changes to protect HVAC units, reporting possible leaks, and keeping drain lines clear at all times.

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3) Corrective Maintenance:

Unfortunately, there are instances when items need to be repaired or replaced. Our Maintenance team is available 24/7 to respond to requests and emergencies. With over 30 years in the business, we have fostered excellent relationships with suppliers and specialty vendors to provide our investors and tenants with exclusive inventory access, expedited deliveries, and below-market pricing. Each time we receive a maintenance request, we mindfully approach it to optimize service to the tenants while mitigating costs to our investors. We do if we can walk a tenant through a minor repair to avoid a trip charge. We will if we can repair something instead of resorting to a replacement. If something does need to be replaced, we work with an extended network of reputable vendors to secure the best pricing.

4) Value-Add Maintenance:

Not only does our team have expertise in maintaining a home, but we excel at improving homes, as well. For example, our Maintenance team repairs/constructs decks, remodel full kitchens and baths and installs flooring. Projects such as these improve the property’s aesthetic value and are great to consider before listing your property for lease or sale. In addition, our Project Managers can often visit and provide estimates within 24 hours of a request and are available to walk you through the details!

Do not hesitate to contact us for any questions regarding your rental property’s maintenance and how our in-house team can be of service beyond routine repairs.

Shelly Henderson
Shelly Henderson
Shelly calls herself a “Charlottean” because her family has been there since her elementary school days. She serves as Henderson Properties’ co-founder, along with her husband Phil, managing the day-to-day operations, social media branding and leadership development. She is proud of her athletic accomplishments in golf both at the collegiate level at Appalachian State and for a short stint on the LPGA Futures Tour. Her different life experiences, both positive and challenging, earned the title to her first book Starting From Scratch. Shelly has a servant’s heart and leads her company with purpose and passion. She is mom to two sons who continue as young adults to make her heart swell.