Emergency Maintenance Request

A non-emergency maintenance repair can be requested by submitting the Request A Maintenance Repair form, calling the Maintenance Division at 704-535-1122 Ext. 26, or emailing the Maintenance Division at Maintenance@HendersonProperties.com.

For your convenience, Henderson Properties provides a 24-hour Emergency Maintenance Service. The following is an example of what is considered an “After Hours Maintenance Emergency”:

EMERGENCY MAINTENANCE REQUESTS

Listed below are situations that require our Maintenance Staff to visit a property to make the necessary repair after regular business hours. These situations must be dealt with at the time of the call from the resident and not scheduled for the next business day.

If the Maintenance Technician is not able to make the requested repair, then it is the Maintenance Technician’s responsibility to contact the appropriate contractor to make the repair at the time of the request from the resident.

HVAC

• No heat in the property and the outside temperature is below 55 degrees or is forecast to be below 55 degrees
• No air conditioning in the property and the outside temperature is above 80 degrees or is forecast to be above 80 degrees

ELECTRICAL

• No electricity to major appliances such as refrigerator, stove, or HVAC units
• No electricity to over 50% of the home

PLUMBING

• Clogged sewer line: if there is no other usable bathroom in the property
• Burst water supply lines

APPLIANCE REPAIR

• Refrigerator not working

STRUCTURAL

• Storm damage to roof: tree limbs on roof, etc.
• Elevator Malfunction
• Community Entrance blocked
• Ice on sidewalks or stairs that could lead to a fall

SECURITY

• Security/Entrance Gate Malfunction
• Fire Systems: Smoke alarm continuously sounding, sprinklers running, etc.
• Call boxes/FOB/Access to home i.e. unable to access or enter property
• Break-in/Burglary
• Broken Lock/Broken Window that is easily accessible (i.e. first floor) allowing for potential break-in/burglary.

If any of these scenarios apply, please call Henderson Properties at 704-535-1122. LISTEN TO THE PROMPTS. THE DIRECT PHONE NUMBER WILL BE GIVEN FOR THE EMERGENCY TECHNICIAN ON CALL, SO THAT YOU CAN CALL IN YOUR EMERGENCY MAINTENANCE REQUEST IMMEDIATELY AND THE EMERGENCY TECHNICIAN ON CALL CAN RESPOND IMMEDIATELY TO YOUR EMERGENCY. DO NOT LEAVE A MESSAGE AT OUR OFFICE FOR AN EMERGENCY IF IT IS AFTER REGULAR BUSINESS HOURS.